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The cover page and Section 2.6 appear to swap the question and proposal deadlines. Could the City please confirm the final deadline for each? Please also confirm whether this stage requires the full technical and commercial proposal or only an initial letter of interest, and when the Technology Questionnaire is due.
Posted by:
Santiago Rodriguez Montero
9/30/2026 1:11:43 PM EST
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1. The proposal deadline is by 2:00 p.m. on October 30, 2026 and the question deadline is by 5:00 p.m. on October 26, 2026. 2. Section 3.3 of the Letter of Interest explains in detail each item that is required for the proposal initial deadline of October 30th. 3. The technology questionaire does not need to be completed with the proposal response. The IT department will electronically send the questionaire to all proposers once the bid closes.
Posted by:
Shay Roberts 10/5/2026 1:41:26 PM
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Could the City confirm which named systems and functions are required at go-live, which are optional but scored, and which can be delivered later? For Dynamics 365/Cogsdale, GIS/CrescentLink, ITSM, Milsoft, Wrike, finance and payment systems, inventory and notifications, please state whether each system should be retained, replaced, migrated or integrated, and which system should own the data after go-live. Will Cogsdale remain in use after the parallel-running period?
Posted by:
Santiago Rodriguez Montero
9/30/2026 1:12:28 PM EST
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• Cogsdale – [Required at go-live] will be used concurrently until all data is migrated to the OSS/BSS the rest of the city will continue to use Cogsdale • GIS/Crescentlink - [Required at go-live] This will be an integration and is an independent system • ITSM - [ITSM is an optional but preferred module of the OSS/BSS but will be a required integration with a 3rd party system at go-live] IT Service Management ticketing system or ability to integrate and support a 3rd party system. • Wrike – Optional integration at go-live • Milsoft – Integration required at go-live • Finance and Payments are all currently through Cogsdale • Inventory should be either built into the OSS/BSS or able to integrate a 3rd party system [Required at go-live] • Notifications – please clarify what this question is referring to
Posted by:
Caley Conard 10/6/2026 10:22:26 AM
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Does the scope include provisioning and assurance for OFN services outside PON, such as dedicated internet and MAN or Active Ethernet circuits carried over OmniVista/OmniSwitch or Juniper? If it does, please identify the equipment and management platforms involved, the required provisioning and alarm functions, and the APIs available. Please also confirm whether this equipment supports OFN customer services, the City's internal IT network or both.
Posted by:
Santiago Rodriguez Montero
9/30/2026 1:12:55 PM EST
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Active Ethernet is optional but preferred, any other provisioning services shall be discussed during negotiations, however, is not part of the explicit scoring criteria
Posted by:
Caley Conard 10/6/2026 10:22:47 AM
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Which milestone does the City expect within 180 days: a configured solution ready for testing, user acceptance, or production go-live? When does the six-month parallel-running period start and finish, and what must run in parallel? For example, does it require dual processing, live synchronization, shadow comparison or a phased migration? Please also confirm which acceptance milestone starts the twelve-month warranty.
Posted by:
Santiago Rodriguez Montero
9/30/2026 1:13:19 PM EST
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These milestones will be discussed during negotiations
Posted by:
Caley Conard 10/6/2026 10:23:11 AM
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To help us prepare an integration price, could the City provide additional information on available APIs, any additional migration scope other than Corteca and clarification on whether or not we will be expected to provide a test environment for integration validation?
Posted by:
Santiago Rodriguez Montero
9/30/2026 1:13:46 PM EST
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API data will be provided by our vendors during discovery phase (post-negotiations). A test environment will be required
Posted by:
Caley Conard 10/6/2026 10:23:35 AM
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Is the City planning to replace an existing workforce and stock system, or should the new solution integrate with one? Is the scope limited to customer installation and service work, or does it also cover outside-plant, civil and construction work? Are offline mobile working and serialized stock tracking across warehouses, technician vehicles and customer premises required at go-live?
Posted by:
Santiago Rodriguez Montero
9/30/2026 1:14:10 PM EST
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• OFN does not currently have a workforce system, we are requiring the OSS/BSS to be the workforce system. The City is looking to replace the current inventory system but has not settled on a solution yet. We (OFN) will be seeking inventory functionality either as a core function or an integration. Yes, offline stock functionalities are a requirement at go-live.
Posted by:
Caley Conard 10/6/2026 10:25:25 AM
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If the solution is hosted, must production data, backups, logs and disaster-recovery copies all remain in the United States? May support staff outside the United States access the service? Please also confirm the required availability, RTO and RPO, and whether 'failover recovery within five minutes' means a five-minute RTO.
Posted by:
Santiago Rodriguez Montero
9/30/2026 1:14:36 PM EST
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We acknowledge your questions regarding data residency, support access, and our technical availability and recovery requirements. These critical topics involve important operational and contractual considerations, and we look forward to addressing them fully during negotiations.
Posted by:
Caley Conard 10/6/2026 10:25:53 AM
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For each residential gateway or managed CPE group, which system should handle onboarding and configuration, firmware, Wi-Fi policies, device health, telemetry and diagnostics? Should Adtran Intellifi and/or Nokia Corteca remain the systems that directly manage these devices, with the new OSS/BSS exchanging orders and status, or must the new platform provide any of these functions itself? Please confirm any different rule by CPE group.
Posted by:
Santiago Rodriguez Montero
9/30/2026 1:15:01 PM EST
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Onboarding & basic functionality for CPE devices should be facilitated via the OSS/BSS, Intellifi and Corteca remain the core network management system for devices.
Posted by:
Caley Conard 10/6/2026 10:26:20 AM
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please state which platform should remain the system that directly controls each network domain after go-live: Adtran AOE/Mosaic for PON, OmniVista/AOS/OmniSwitch for Alcatel Ethernet, and the relevant Juniper management platform. For each domain, which functions must VX perform or trigger, including provisioning, QoS, configuration, inventory and alarms?
Posted by:
Santiago Rodriguez Montero
9/30/2026 1:15:50 PM EST
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The OSS/BSS is not intended to replace any management platforms, rather, it should offer provisioning, diagnostics and statistics as an integration with the existing platforms (either optional or required as stated in the LOI).
Posted by:
Caley Conard 10/6/2026 10:26:47 AM
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Is Infoblox DDI currently used for OFN, and should it remain the system that assigns IP addresses and manages DNS and DHCP after go-live? If yes, what information must the new OSS/BSS send to and receive from Infoblox during service activation, change, suspension and disconnection?
Posted by:
Santiago Rodriguez Montero
9/30/2026 1:16:14 PM EST
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Yes. Infoblox DDI (IPAM, DNS, and DHCP) is currently used by OFN and should remain the authoritative system for IP address assignment, DNS provisioning, and DHCP management after OSS/BSS go live. The new OSS/BSS platform may integrate with Infoblox to ensure that service activation and lifecycle events are properly managed for network addressing resources. At a high level, the OSS/BSS may need to both send and receive data from Infoblox for the following operational scenarios: service activation, service change/modification, suspension, and disconnection. This is optional, but we will look at any integrations the OSS/BSS has with Infoblox.
Posted by:
Caley Conard 10/1/2026 4:08:39 PM
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What are the reasons why City of Ocala is reviewing alternative BSS/OSS/Workforce Management solutions? i.e. improved performance, open API capability, one platform that support all the minimum requirements, growth, existing contract expiring.
Posted by:
Danny Engle
10/1/2026 12:07:56 PM EST
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The City currently uses many different systems to manage day to day operations. The goal is to unify most functionality within a platform that has the capability to integrate or fill a gap with as many systems as possible. We (OFN) do not currently possess a telecom specific Workforce, billing, or operational platform
Posted by:
Caley Conard 10/6/2026 10:27:21 AM
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What is the City of Ocala growth expectation over the next 5 years. i.e. 5% expected growth per year. Of the 4,500 customers, how many are residential and how many are business? How many CSR's will be using the platform? How many dispatcher's will be using the platform? How many technician's will be using the platform? What is the current mix of active FTTP electronics across the network (Adtran vs. Alcatel-Lucent vs. Juniper), including approximate percentage of subscribers on each? Which specific Adtran platforms (TA5000, SDX, Mosaic Cloud Platform, AOE, Intellifi) are currently in production versus planned/pilot? What is the incumbent billing/CRM platform today current system of record being replaced? What are the next steps in process once the responses are reviewed. i.e., is there a short list, then onsite demonstrations, ect.
Posted by:
Danny Engle
10/1/2026 12:10:20 PM EST
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We currently have service available to ~5,000 premises, the goal is to make service available to ~60,000 premises over the next 5 years • Of the 4,500 customers, how many are residential and how many are business? ~2000 Residential / ~2500 Commercial • How many CSR's will be using the platform? 1 - 5 • How many dispatcher's will be using the platform? 1 - 5 • How many technician's will be using the platform? 15 - 30 • What is the current mix of active FTTP electronics across the network (Adtran vs. Alcatel-Lucent vs. Juniper), including approximate percentage of subscribers on each? Juniper is our core routing and will not require FTTP functionality. We are currently 33% PON (Adtran) and the rest in the Active E (Alcatel) Environment. • Which specific Adtran platforms (TA5000, SDX, Mosaic Cloud Platform, AOE, Intellifi) are currently in production versus planned/pilot? SDX OLTs will be brought into production this year, the rest are currently in production. • What is the incumbent billing/CRM platform today current system of record being replaced? Dynamics 365/Cogsdale • What are the next steps in process once the responses are reviewed. i.e., is there a short list, then onsite demonstrations, ect. Next step is for procurement to review each bid for responsiveness.
Posted by:
Caley Conard 10/6/2026 10:28:36 AM
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In many cases, the space provided on "Attachment 2 - Optional Specifications and Functionality Features Form" and "Exhibit A - IT Vendor Assessment Questionnaire Sample" is not adequate for a proper response. May these bid documents be completed in Excel or Word and submitted as a PDF?
Posted by:
Joshua Smith
10/1/2026 2:47:33 PM EST
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Please do not submit the Questionnaire sample with your bid documents. The IT department will electronically send this document to all proposers who submitted after the bid closes. Attachment 2 can be completd in Excel or Word and submitted with bid documents.
Posted by:
Shay Roberts 10/5/2026 1:44:03 PM
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For Requirement 2.5.b.1 "Smartphone and Tablet Support", please clarify the expectations for the mobile app. What is the audience and use case? Is this for subscribers for mobile account management? Technicians for Field Ops? Other?
Posted by:
Adam Puckett
10/2/2026 3:05:18 PM EST
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The mobile support will be required for field technicians. We require the platform to be supported across mobile platforms (IOS, Android & Windows Mobile). Respondent shall demonstrate supported capabilities on mobile platforms. Rater will grade according to functionality and level of support.
Posted by:
Caley Conard 10/6/2026 10:29:21 AM
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Can you please advise if the City of Ocala has a mutual NDA for the RFP? If so, can you please send to me today. I am attaching AEX’s mutual NDA or we could use the City of Ocala’s.
Posted by:
Danny Engle
10/14/2026 2:33:20 PM EST
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The City does not execute non-disclosure agreements (NDAs). Please refer to the information below, as provided in the LOI.
1.17. PUBLIC RECORDS. All written competitive submissions received by the city pursuant to this RFP including all replies, oral presentations, other submissions, correspondence, meetings, and records made thereof, and any other records concerning this solicitation shall be handled in accordance with Chapter 119, Florida Statutes, and Article 1, Section 24, of the Florida Constitution. (a) Sealed proposal responses or replies received by the City in response to its solicitations are exempt from public disclosure until such time as the City provides notice of an intended decision or until thirty (30) days after the opening of the proposals, whichever is earlier. If the City rejects all proposals or replies pursuant to this solicitation and provides notice of its intent to reissue the solicitation, then the rejected proposals or replies remain exempt from public disclosure until such time that the City provides notice of an intended decision concerning the reissued solicitation or until the City withdraws the reissued solicitation. A proposal or reply shall not be exempt from public disclosure longer than twelve (12) months after the City's initial notice rejecting all proposals or replies. (b) Upon award recommendation or ten (10) days after opening, bids become “public records” and shall be subject to public disclosure consistent with Chapter 119 (Public Records) and Section 815.045 (Trade Secret Information), Florida Statutes. Should bidders/proposers consider any information related to their proposal or the services to be provided to City to be proprietary, a trade secret, or otherwise constitute confidential material under Florida or federal law, bidder/proposer shall designate such portion of the material as such by clearly marking it as CONFIDENTIAL, PROPRIETARY, or TRADE SECRET and submit both a non-redacted and redacted copy of their submission. The redacted copy shall only exclude or obliterate the exact portions claimed to be confidential, proprietary, or trade secret. Additionally, bidder/proposer shall state the basis for the exemption that it contends is applicable to the record, to include the statutory citation to an exemption created or afforded by statute. (c) THE CITY WILL MAKE NO EFFORT TO VERIFY WHETHER OR NOT THE REDACTED MATERIAL IS EXEMPT FROM CHAPTER 119, FLORIDA STATUTES. THAT DETERMINATION IS TOTALLY THE RESPONSIBILITY OF THE BIDDER/PROPOSER AND THE BIDDER/PROPOSER SHALL BE SOLELY RESPONSIBLE FOR DEFENDING ITS DETERMINATION THAT THE REDACTED PORTIONS OF ITS RESPONSE ARE CONFIDENTIAL, TRADE SECRET, OR NOT OTHERWISE SUBJECT TO DISCLOSURE. PROPOSER SHALL PROTECT, DEFEND, AND INDEMNIFY THE CITY FOR ANY AND ALL CLAIMS ARISING FROM OR RELATING TO PROPOSER’S DETERMINATION THAT THE REDACTED PORTIONS ARE NOT SUBJECT TO DISCLOSURE. IF THE PROPOSER FAILS TO SUBMIT A REDACTED COPY OF ITS SUBMISSION, ANY CLAIM OF CONFIDENTIALITY IS WAIVED, AND THE CITY SHALL BE AUTHORIZED AND REQUIRED TO PRODUCE THE ENTIRE DOCUMENT OR RECORD IN ITS ANSWER TO A PUBLIC RECORDS REQUEST FOR SAID RECORDS.
Posted by:
Eileen Marquez 10/14/2026 3:34:14 PM
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Do you charge your customers for routers that support whole-home mesh Wi-Fi systems? Do you have any other equipment that you charge your customers for? If so, please list the type of equipment.
Posted by:
Danny Engle
10/16/2026 10:35:17 AM EST
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We provide customers a one free 1 gig router. Customers can lease a 10 gig router for a fee. Also customers can rent additonnal routers to setup mesh for a fee.
Posted by:
Eileen Marquez 10/23/2026 1:48:00 PM
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Can you describe your use of Milsoft IVR and its use cases, e.g., account balance inquiry, make payments, request tech support, etc. Can you provide detail on the integration required, e.g., IVR user makes a balance inquiry request, is the OSS/BSS software to perform the lookup and return the response to Milsoft to relay to the customer?
Posted by:
Bob Haig
10/20/2026 5:39:30 PM EST
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The current use of our Milsoft IVR is to call in and report outages. Currently that is the only use. We are looking at any integrations that OSS/BSS can provide beyond our current use.
Posted by:
Eileen Marquez 10/23/2026 1:48:17 PM
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The RFP indicates there is an Active-E network using Alcatel OmniSwitch / OV. We understand providing for these is optional. However, can you clarify if the Active-E network carries subscriber traffic or only internal IT traffic. If this does carry subscriber traffic, do you differentiate services via stacked SVLAN / CVLAN?
Posted by:
Bob Haig
10/20/2026 5:40:51 PM EST
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Active-e Network carries both internal and subscriber traffic. We have some Q in Q configurations, VLAN and SPB mixed.
Posted by:
Eileen Marquez 10/23/2026 1:48:56 PM
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Of the named payment gateways, which ones are necessary at go-live, and in total which would need to be implemented? Please elaborate which payment gateway is used for ACH Processing.
Posted by:
Bob Haig
10/20/2026 5:42:08 PM EST
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We currently have live integrations with GlobalPay, Paymentus, and Stripe. This can be discussed during negotiations.
Posted by:
Eileen Marquez 10/28/2026 10:03:05 AM
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What specific customer information will need to be migrated from Cogsdale to the new system? (How much historic data, if any)
Posted by:
Bob Haig
10/20/2026 5:42:56 PM EST
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Customer identifier information, account information, and historical data. Details will be discussed during negotiations.
Posted by:
Eileen Marquez 10/23/2026 1:50:06 PM
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Will VPN access be arranged in order to facilitate remote development and complete configuration requirements? Will a safe testing environment be made available during initial testing and configuration prior to deployment?
Posted by:
Bob Haig
10/20/2026 5:43:33 PM EST
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Yes VPN can be arranged. Testing environment will be discussed during negotiations.
Posted by:
Eileen Marquez 10/23/2026 1:50:23 PM
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